MotorBum FAQ

  1. FAQ
  2. What types of chemicals are on the Proposition 65 list?
  3. How do I return a core?
  4. What are your shipping methods? Why are some items only shipped ground?
  5. Using This Site
  6. What does a warning mean?
  7. How soon will I get my core refund?
  8. How do I qualify for free shipping? Why don’t you ship free to Alaska and Hawaii regardless of my total order cost?
  9. What is a UNIVERSAL part? How do I make sure it will fit my car?
  10. What does the phrase “known to the State of California to cause [cancer] [birth defects or other reproductive harm]” in a Proposition 65 warning actually mean?
  11. What if I don’t have a core to return?
  12. Do you ship outside the United States? Do you ship to US territories, APO/FPO, P.O. Boxes, etc…?
  13. Your site banners claim they offer up to X% off on XXX brand part. How do I know it is really on sale?
  14. Where can I get more information on Proposition 65?
  15. Who can qualify for a coupon code? Where can I get one? Can I use more than one coupon on my order?
  16. I changed my mind about my purchase and want to cancel my order. How soon can I cancel my order without being billed?
  17. Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?
  18. How do I subscribe / unsubscribe to email updates?
  19. Returns, Refunds and Warranty
  20. Why can’t I add / remove items from my shopping cart?
  21. I found a manufacturer’s rebate for an eligible part that I just purchased from your site. How do I collect the rebate?
  22. I found the exact item online priced lower than yours. Why won’t your site match the price I found? Can I ask for a price match on an item I found offline in a regular store?
  23. What are cookies? How do I enable and/or delete cookies on my browser?
  24. Billing and Shipping/Checkout
  25. How long is each item’s warranty period?
  26. Why can’t I log in to my account? I forgot my username and?or password. How do I retrieve it?
  27. How do you compute for the sales tax on my order/invoice?
  28. What is a Return Authorization Number? What can I use this number with? If I return a part, how soon can I expect my refund?
  29. How do I know my transaction is secure?
  30. Do you accept check, money order, or wire transfer as payment options?
  31. Privacy Policy
    1. Use of Aggregate Information
    2. Updating Personal Information
    3. Special Events
    4. Service Providers
    5. Security
    6. Notification of Policy Changes
    7. Links
    8. Fraud Protection and Compliance with Law
    9. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    10. Contacting Us
    11. Communications to Serve You
    12. Communications
    13. Business Transfers
    14. Brochure Mailing List
  32. California Proposition 65
  33. Pricing, Coupons and Rebates
  34. What are your accredited payment processors?
  35. Shipping & Returns
    1. What shipping options are available?
    2. What could cause a shipping delay?
    3. Shipping Restrictions?
    4. Is there a cost on returns?
    5. Do you ship to Alaska and Hawaii?
    6. Do you ship outside of the USA?
  36. What is Proposition 65?
  37. I want to buy an alternator on your site and noticed that there is a CORE price listed together with the item price. What is a core and why am I being charged for this?
  38. During the checkout process, I noticed “phone number” was a required field. Why do you need my phone number?

Privacy Policy

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Updating Personal Information

If you are a registered member at MotorBum, you can change your personal information at any time by updating your information at check-out.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Security

MotorBum seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

MotorBum reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

motorbum.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@motorbum.com.

We are confident that your visit to MotorBum is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-833-4MY-AUTO.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that MotorBum offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. MotorBum takes great pride in having you as a customer and we will ensure your privacy as a customer. MotorBum does not sell or exchange names or any other information about our customers with third parties.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by MotorBum to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Brochure Mailing List

If you have requested a MotorBum brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from MotorBum, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.


Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customer's shipping chosen at check out. We DO NOT ship to PO Boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Shipping Restrictions?

MotorBum reserves the right not to ship particular products to certain locations. We do not ship to freight forwarders or overseas mail forwarding services and we do not ship to PO boxes. There are areas to which we cannot ship some of the products we retail on our website. Certain states and municipalities have established certain limitations, and we reserve the right not to ship particular products to certain locations. There are areas and certain states and municipalities have established certain limitations, and we reserve the right not to ship particular products to certain locations. We cannot ship Prop 65 listed products to the following locations: California

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.

Q: Do you ship to Alaska and Hawaii?

We (do not) ship to Alaska and Hawaii.

Q: Do you ship outside of the USA?

Yes, we ship worldwide via USPS or Fed Ex. Customs duties and import fees to your country will vary and are the sole responsibility of the customer. Check with your local customs office for more information. Freight fees will vary depending on what parts are ordered and the size of the box(es). Please e-mail a list items you intend to order so we may calculate the best, most efficient, and least expensive method to ship your order.