Using This Site

Our online auto parts website interface is designed to make online car parts shopping fun and simple for our customers. You can search our website for car parts and car accessories according to their part name and brands. If you’re looking for a specific auto part component that exactly matches your vehicle, then all you have to do is to type the part name on our MotorBum website’s search bar, and then choose your car parts’ make and model in the dropdown menu.

Your site banners claim they offer up to X% off on XXX brand part. How do I know it is really on sale?

Once you click on a banner that says a certain part is on sale, the discount is automatically applied to your cart when you check out. You can check the price total in the check out page to see if the discount applied is as advertised.

In case the discount did not apply, clear your...read more »

Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?

At MotorBum, we go to great lengths to make sure that every product we offer on our site is in stock. However, while these cases are rare, there may be times when we are unable to fill an order due to unanticipated demand for a certain product.

When these instances happen, we issue...read more »

Why can’t I log in to my account? I forgot my username and?or password. How do I retrieve it?

Login user names and passwords are case-sensitive. Please make sure to log in the exact combination of upper and lower case characters that you registered with.

In order to retrieve a lost username and?or password, please provide us with any information you have (i.e. order number,...read more »

Why can’t I add / remove items from my shopping cart?

Sometimes, when you can’t add or remove items from your cart, it could be that there are some problems with the page or with your Internet connection. In case that happens, clear your cart or refresh the page. Once the page has refreshed, you can add or remove your purchases again. If you still...read more »

What is a UNIVERSAL part? How do I make sure it will fit my car?

A universal part is not a direct part, which means that its specifications (measurements, alignments) are not exactly the same as the one your car requires. It will fit any year, make, and model, but you might need to do some modifications to the part in order to make it fit. This applies to...read more »

What are cookies? How do I enable and/or delete cookies on my browser?

Cookies are small bits of text generated by a server and sent to the browser to identify a person for a particular session. Cookies are vital for staying logged-on and for remembering information such as user preferences and the items currently in your shopping cart.

The method for...read more »

How do I know my transaction is secure?

MotorBum uses the strongest level of security available in the Internet, called the Secure Socket Layer (SSL) technology. It encrypts information sent through the Internet and ensures that this information maintains its integrity all throughout the transmission.