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  • I want to buy an alternator on your site and noticed that there is a CORE price listed together with the item price. What is a core and why am I being charged for this?

I want to buy an alternator on your site and noticed that there is a CORE price listed together with the item price. What is a core and why am I being charged for this?

There are certain types of auto parts such as alternators, starters, air conditioning compressors, and brake master cylinders that can be reconditioned, recycled, or remanufactured to OEM standards for future sale and use. The components of the part that can be remanufactured have a core deposit which is then 100% refunded when buyers return their old part. In short, the “core” is your old part. Send us your old part and the core deposit will be refunded to you upon receipt. Detailed instructions will come with your order. Note: Core return shipping charges, however, are the full responsibility of the customer, and are not refundable.

What if I don’t have a core to return?

If you do not have a core available to return within 30 days of the original purchase date, the core charge will not be refunded.

How soon will I get my core refund?

Upon clearance by the rebuilder, MotorBum will refund the core deposit. Refunds are usually processed within 30 days after receipt by MotorBum. Customer will be notified in the event of a refused or reduced credit.

How do I return a core?

Core return instructions:

  • Fill out a Return Request Form. We will email you a Return Authorization Number (RA) within 2-3 days to track your return request.
  • Remove any items from the core that are needed for proper installation of the replacement part....read more »